O2 Ask

O2 Ask: manage your account and start a webchat with an advisor

Manage your O2 account from your phone and if you need help, just start a webchat with an advisor. You can use O2 Ask if you’re on a Pay Monthly contract, with one mobile number. If you´ve got more than one number, or you´re on Pay As You Go or a mobile broadband contract, try the My O2 app. And if you’re on a business contract, go to My O2 Business.

Aura

Got a question about your bill, data usage or allowances? Just ask Aura. And the more you use Aura, the smarter it gets. So it’ll understand your needs better over time.

Manage your account

Keep tabs on your O2 account. With O2 Ask you can view your bills, make payments, change your tariff, add Bolt Ons and more.

Chat to us

If you need help with your account, we´re only a tap away. With O2 Ask you can start a webchat with one of our advisors instantly, so it’s easier than ever to get your question answered.

Explore offers for you

Discover all our exclusive offers in one place. You can flick through a collection of our latest promotions based on the O2 products you have and the way you use the app.

Change your details

No need to call us to change your details. Do it in the app. You can view and change your personal details, change your security details and change your contact preferences.

How to register

If you're connected to wifi you'll need to enter your phone number, we’ll then send you a confirmation SMS so you can verify it. Then, enter an alphanumeric password that’ll be linked to your email address. And that's it.

If you're connected via 3G or 4G, your phone number will be automatically detected and you'll only need to enter the password linked to your email address.

In both cases, once you've registered, the app will ask you to set up a 4-digit security pin to access certain parts of your account.