遠隔サポート(J:COM) – RemoteCall

A remote support solution that connects to a customer's mobile device remotely and solves the problem

"Remote support - RemoteCall" of RSUPPORT is a remote support solution that operator to remotely connect to your terminal, to diagnose the problem, the solution in real time. You do not need to visit the other service center. "Remote support - RemoteCall" Please Experience the only stable real-time remote support services RSUPPORT in.

[Main function]

1. screen control

- Because that can screen control of the operator and the smartphone, it is appropriate advice, you can solve the problem.

2. drawing

- Check the important matters in communication with customers, you can clearly respond to inquiries content by performing such as underline.

3. Chat

- "Remote support - RemoteCall" only chat service supports the exact communication between the customer and the operator.

4. Easy connection

- Customers can easily connect by entering the 6-digit connection code that operator assistance.

Methods available]

- Operator connection using a connection cord

1. Run the downloaded in Google Play "remote support" app.

2. After entering the connection code by the operator to guide, and then touch the OK button.

3. After remote connection, to start the support.

4. After the completion of remote support, and exit.