Using the 'Seoul Smart Complaint Report' app, citizens can report various inconveniences they feel in their lives anytime, anywhere with their smartphones.

Using the ‘Seoul Smart Inconvenience Reporting’ app provided by the Seoul Metropolitan Government, citizens can report various inconveniences they experience in their daily lives anytime, anywhere using their smartphone. Reported inconveniences are received at the Seoul Metropolitan Government’s ‘120 Dasan Call Center’ and promptly handled by the relevant department. You can also check the processing process and results using the ‘Seoul Smart Inconvenience Report’ app.

[main function]

1. Reporting inconveniences: Reporting all inconveniences in daily life, including traffic, environment, road maintenance, and facilities.

- Function to display reported location on map

- On-site photo attachment function

- Function to save reporter’s name and phone number

2. Check processing results

- Check the results of my inconvenience report

- Function to view report details and processing results

※ Access permission information

We will inform you of the access rights used in the app as follows.

The following access rights are required to use the app's functions properly.

[Required access rights]

-Storage space: Used to transfer or store photos, videos, and files on this device

- Camera: Permission to take photos and record videos, used for attached photos/videos required when reporting

[Optional access rights]

- Location: Used to provide a map service based on the current location with permission to access the location of this device.

(Reporting is possible even when it is not allowed, but if it is not allowed, the reporting location may not be accurate and reporting may not be processed smoothly.)

You can allow/deny each permission in the application settings, but please note that if you deny the required access permission, you will not be able to use the app's normal functions.

[caution]

1. When reporting an inconvenience, the location selection function uses 3G/4G, WiFi (wireless LAN), and GPS information to check the location. Errors may occur depending on the surrounding environment such as large buildings and indoors. GPS is not installed, and wireless networks are used. If location confirmation is not possible using , the accuracy may be very low.

2. Seoul Smart inconvenience reports are received and processed only for facilities managed by the Seoul Metropolitan Government or delegated work.

[Inquiry call]

02-2133-2857