Ace Retailer Customer Journey icon

2.1.00 by Ace Hardware Corporation


Apr 21, 2020

About Ace Retailer Customer Journey

The app helps us achieve our Train and Execute Helpful goals.

The Ace Hardware Retailer Customer Journey Application is now available!

To help us achieve our Train and Execute Helpful goals there is a new, simple tool, retailers and field staff can use in their pursuit of amazing customer service – The Customer Journey App.

Two of the most critical factors to increasing our Helpful scores are:

• Availability of staff to provide meaningful assistance in the aisle and

• Speed of checkout.

Retailers can use the Customer Journey app to track their customers’ in-store experience and measure how long it takes for customers to:

• Be greeted by an associate

• Receive assistance in the aisle

• Checkout

With our NEW Version of the Journey App, you can now:

• View both current and previous customer journey results and get your rolled up scores

• Create reports using data collected through the app.

o Monthly Journey Report

o Monthly Journey Reports via Email

What's New in the Latest Version 2.1.00

Last updated on Apr 21, 2020

To help achieve our Train and Execute Helpful goals, Customer Journey is a new, simple tool, retailers and field staff can use in pursuit of amazing customer service.
Two of the most critical factors to increasing our Helpful scores are: Availability of staff to provide meaningful assistance in the aisle and Speed of checkout.
Retailers can now track customer in-store experiences and measure how long it takes for customers to: Be greeted by an associate; Receive assistance in the aisle; Checkout

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Additional APP Information

Latest Version

Request Ace Retailer Customer Journey Update 2.1.00

Uploaded by

Gabriel Honorio

Requires Android

Android 4.4+

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Ace Retailer Customer Journey Screenshots

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