Customer Service Shouldn't Do

All you need to know about bad customer service practices to avoid them

Excellent retail customer service is dependent on your employees. Here are fifty of my blunt reminders for both staff and owners of specialty retailers. They usually happen because the retailer does not use retail sales training courses to deliver an exceptional experience.

Unless you stop these things from happening, they will start a chain of events that become unmanageable.

Retail customer service means avoiding these fifty things that can make the difference between hearing, “I’ll take it,” and “I’m outta here."