EZMaxRequest

EZMaxRequest enables your community to initiate and track Maximo work requests

A BETTER WAY TO INITIATE AND TRACK WORK REQUESTS

Great operations and maintenance start with a great community experience. For most organizations, that means a reliable and simple way for community members to initiate work requests, track progress, and interact with technicians.

Usually, initiating a work request means a call, online form submission or email to a service center, where the service center team enters the request information into IBM Maximo®. Once the work order is initiated and assigned, there's typically a number of phone calls, voice-mails and emails – both inbound and outbound—to provide schedule and progress updates, or gather additional information. It’s frustrating for the requestor, and equally so for the service center team.

EZMaxRequest is a full-featured mobile app that streamlines request management by enabling authorized community members to initiate a Maximo work request, upload pictures, communicate with service providers, and enjoy real-time visibility into ongoing progress -- all from an intuitive, secure mobile app that is easily tailored your organization’s specific needs.

EZMaxRequest Key Features

WORK REQUEST INITIATION

EZMaxRequest enables authorized community members to initiate requests accompanied by pictures, mark-ups and descriptions (enabled with voice to text), and enjoy real-time visibility into request status and progress.

REQUEST MANAGEMENT

EZMaxRequest provides a simple to use administrative tool that allows your service center team to easily manage and continuously monitor community work requests. Filter requests, change status, and review and manage requestor information all within an intuitive interface.

PUSH NOTIFICATIONS

Proactively notify requestors of ongoing progress toward resolution, including real-time receipt, technician assignment, and key status changes. Technicians using EZMaxMobile also receive real-time assignment notifications directly to their mobile devices.

CONFIGURABLE UI

Easy to configure forms provide unlimited flexibility to create an end-to-end experience that aligns with your organizational needs, builds community trust and drives user satisfaction.

MAP VIEW

Easily input the service location from a map of selectable locations. Administrators can use their map view to analyze the distribution of work requests across locations, and group technician assignments by proximity.

MAXIMO INTEGRATION

EZMaxRequest integrates seamlessly with Maximo. All requests are subject to the same rules, permissions, validations and workflows that occur in your current service center environment. Requestors only see information that your business rules allow.

CONVERSATIONS

Enable conversations between your team and your community members. Service providers can reach out to requestors to learn more about task specifics. To preserve the dialogue, the entire conversation history is logged to the Maximo work record.

USER AUTHENTICATION

EZMaxRequest employs powerful standards-based authentication, allowing secure sign-up and sign-in through social identity providers such as Google, Facebook, and Amazon via OAuth 2.0, and integration with SSO solutions and enterprise identity providers such as Microsoft Active Directory via SAML 2.0.