Helix

Improve guest satisfaction on-the-go with personal & timely service recovery.

Helix Mobile, now available for Android!

Acting as a natural extension of the hotel, Helix fosters immediate service recovery with real-time guest feedback— promoting internal collaboration and ensuring every guest checks-out with memorable experiences.

With Helix Mobile you can:

• Monitor guest satisfaction and internal performance with interactive graphs and real-time data

• Review alert activity

• Claim, assign, close and reopen alerts

• Share and attach notes for colleagues to read

• Customize notification settings, including “snooze” mode & personal “do not disturb” schedules

• Improve internal communication with group channels & private individual chats

Helix Mobile enables you to solve guest issues on the go, elevating your guests’ experience by going above and beyond their expectations.