HelpdeskAdvanced

HelpdeskAdvanced Mobile: IT Service Management

Twenty years of growth and evolution, make HelpdeskAdvanced one of the best-known platforms for the service desk and IT Service Management in Europe.

It's like having a Service Desk in your pocket; HelpdeskAdvanced Mobile provides access to requests anytime, anywhere, ensuring that you always have an overview on the progress and quality of services.

You must have HelpdeskAdvanced 10 in order to have the mobile version. Find out more at www.pat.eu/helpdeskadvanced

The HelpdeskAdvanced Mobile capabilities depend on the profile.

Features available for the internal user IT team:

- See the list of pending requests

- Filter requests based on status, date and other search parameters

- Forward, change the status and close requests assigned

- Respond to users

Features available for the end-user:

- See the list of their pending requests

- Filter requests based on status, date and other search parameters

- Open new requests from the Catalog Services with ability to upload images and documents from Photos

- Answering to provide more information to help desk

Languages: English, Italian, coming soon Spanish and French.