HelpU 원격지원

HelpU remote support, mobile remote consultation service (※Beware of voice phishing abuse – see detailed explanation)

HelpU remote support is a service that uses real-time remote control technology to allow a counselor to resolve problems while directly viewing the customer's Android screen.

Customers can simply and quickly receive mobile remote support services remotely without having to visit the A/S center in person.

[How to use]

1. Search for ‘HelpU Remote Support’ on Google Play, install and run it.

2. Enter the 6-digit remote authentication password provided by the agent.

3. The agent connects to the customer’s Android device and begins remote support.

4. Close after completing remote support.

⚠️ Beware of voice phishing abuse

Recently, cases of impersonating a financial institution, Financial Supervisory Service, investment institution, etc. and then remotely accessing and installing malicious apps have been reported. When receiving support for financial-related tasks such as investment purposes or loans, we recommend receiving guidance in person and proceeding. When accessing remotely, please be sure to check whether the target is harmful before installing the app or transferring files.

[Report suspected voice phishing: National Police Agency (112) or Financial Supervisory Service (1332)]