Consumer Complaint Online App

App online di reclamo dei consumatori

Consumer Complaint Online

This app uses the resources of the website that has been launched by the Department of Consumer Affairs to create awareness,advise and redress consumer grievances and act as a central registry for lodging consumer complaints. Though all efforts will be made to address these complaints, all complaints may not be fully or satisfactorily resolved.

The portal is an alternate dispute redressal mechanism. In case, the consumer is not satisfied, he/she can approach the appropriate Consumer Commission/Fora.

The Department of Consumer Affairs has launched the portal as an integrated Grievance Redress Mechanism (INGRAM) for bringing all Stakeholders such as Consumers, Central and State Government Agencies, Private Companies, Regulators, Ombudsmen and call centres etc. onto a single platform. The portal will also help in creating awareness among consumers to protect their rights and inform them of their responsibilities. Consumers can register online their grievances through the portal.

Any aggrieved consumer can register his / her grievance by either calling the toll free number 1800-11-4000 and talk to an agent or register himself once in the portal, get an userid and password and lodge his grievance himself attaching necessary documents, if any.

Step 1. A one time registration is required for lodging a complaint. For registration go to the web portal http://gama.gov.in http://consumerhelpline.gov.in and click on the login link and then singup giving details required, verify through your email. The User id and password are created.

Step2. Using this user id and password, enter into the portal and fill in require details of complaint attaching necessary documents (if available).

A user manual is available online in the link : Consumer Manual

Step by step guidance is available in this link with diagrams.

Any grievance received either through online registration or call center is entered in the portal and a unique docket number is generated and given.

Grievances received are sent to the concerned company / agency / regulator / ombudsman, as the case maybe, for speedy redress. Action taken is updated on real time basis by the concerned agency.

As a follow up action, these agencies are reminded at stipulated interval.

1) Your Credit/ Debit Card or account will soon expire: A call from an unknown landline number, claiming it to be the bank manager or bank customer relation officer, will almost threaten you to share your card details or account details. The caller will give reasons like new bank order or the credit/debit card will soon expire or you have not maintained the minimum account balance, etc.

2) I am Calling From Artel/ Vodfone The caller, claiming to be from Artel or Vodfone, greets you by your name and then asks whether your number is prepaid or postpaid. After verifying your details like address, DOB, etc, the caller will try to help you get a better mobile plan or some offer and ultimately, asking for bank details.

3) Missed Calls From Unknown Number: Never call back after noticing a missed call from an unknown number. Also, avoid calling back international numbers (any number that doesn’t start with +91).

4) BIM/ Paytm upgrade Soon after the demonetisation drive took place, the likes of Pytm and the launch of BIM gave another opportunity for scammers to encash on. These calls could to be made to the elderly to “assist” them on getting the so-called BIM account. There could be calls claiming to be from Paytm or other mobile wallet executives to assist in mobile banking and wallets as well.

5) Call from the Income Tax department:

Searches includes :

Consumer complaint

Complaint for fraud

fraud call complaint

scam call complaint

money fraud

fake call

misleading call

cheating calls

misleading message

cheating message

fraud bank call

bank call

fraud shaadi call

fraud matrimonial call

Paytm fraud call

fraud ticket

fraud insurance

fraud credit card call

fraud debit card call

banking call