DTDC SmartApp is an app for employees & their customers carrying information.

I. Introduction

DTDC SmartApp is an application which is developed for the DTDC Channel Partners , employees & their customers to carry their information in a handy manner.

II. General Benefits of Having an App

a. Increase Visibility to Clients at All Times

b. Market More Directly

c. Provide Your Customers with Value

d. Build Brand Recognition

e. Increase Customer Engagement

f. Stand Out From the Crowd

g. Increase Customer Loyalty

h. Turn Your App Into a Social Platform.

III. Functional Benefits of Having DTDC SmartApp

a. Get Live Updates for your DTDC Shipment

b. See All check points info

c. Set Delivery notification by your own

d. Find DTDC Offices near you

e. Share your grievance and raise complain instantly with complete transparency

f. Exclusive services for Channel Partners

g. Visibility of PDN data at fingertips

h. FR Ledger details just one click away

III. Key Features

Below are the key features of the application:

A. Tracking of Consignment

a. Notify Me

b. Raise Complaint

c. View Complaint History

Customer can track the consignment and will get the real time status. Customer can raise a complaint or view for any existing complaint. Customer can also raise notify request to get an SMS after delivery of the shipment.

B. Location Finder :

You can check the location of DTDC Franchise and respective office using origin and destination pincodes.

C. Complaint Management

a. Notify Me

b. Raise Complaint

c. View Complaint History

Customer can track the consignment and will get the real time status. Customer can raise a complaint or view for any existing complaint. Customer can also raise notify request to get an SMS after delivery of the shipment.

D. Delivery Dashboard

Channel partner can view his delivery performance for any given 7 days period. The Dashboard includes Total delivery, Total Non delivery, Total RTO and Total Info and also systems used for data updation.

E. eLedger:

Channel partner can view his Ledger for any given 7 days period.

F. ePDN:

Channel partner can able to view his PDN statement by product.