Laserline Service Genie

Service Genie is a tracking app to track GPS location of Service Executive

Service Genie is an android based Service tracking app with a web-based admin panel to track the GPS location of Service Executives and manage their daily activities by capturing updated and authentic data from point of execution. To ensure Service Executive tracking becomes so easy for the employers so that they can focus on the right things for the growth. Our Service tracking app covers almost all the tasks which a Service Executive does daily like Deliver the Service to end-user, Process the Service in real-time, taking the customer signature to verify the process and so on.

Improve your Service team performance with Service Genie - GPS tracking for Service reps. When your Service Executive check-in and out of customer visits with the app, their locations are recorded, the duration of the visit is calculated, and details are mapped out in real-time.

Complaints or Service request is automatically assigned from the system just by defining the area pin codes to the specific designated service executives. The Manager and admin have just to reassign the complaints which are pending or not allotted by the system.

We are also providing the Service to see all the nearby complaints on a map, on the basis of your list of complaints, so that Service Executive can decide their next complaint to visit.

Service Genie can also be applied to Companies who deal in Maintenance of Products with maintenance staff on the field.