Medallia Concierge

Messaging for Businesses

Everyone is messaging; your business should, too.

The Medallia Concierge Business App helps businesses communicate with customers via texting and other mobile messaging channels.

Medallia Concierge allows businesses to engage, support, and respond to customers in the new mobile messaging era. Medallia Concierge’s real-time enterprise platform works on any device and provides all the tools to deliver an instant, actionable, and seamless customer service experience.

By combining the immediacy of chat with the flexibility of mobile, Medallia Concierge is enabling businesses to provide the “instant gratification” service that their customers increasingly expect across a number of industries including hospitality, retail, healthcare, and many more.

Features include:

• Create, view, receive, and reply to 2-way conversations in real-time

• Seamlessly personalized messaging with templates and custom fields

• Make your team more efficient with AI-driven messaging automation

• Enhance and scale insights across all business units

• Easily manage conversations with conversation filtering

• Create important internal notes in any conversation

• Toggle between multiple accounts and services

The Medallia Concierge App is fully integrated with all of its products, including the Medallia Concierge web-based Dashboard, and the Medallia Concierge API. All Medallia Concierge products are always in-sync across all devices.

About Medallia Concierge

Medallia Concierge pioneered the business messaging space in 2009 by being the first to offer business texting on its patented platform. Today over 1,000 businesses use Medallia Concierge, including Hyatt, Radisson, Whole Foods, Marriott and ZipCar. Medallia Concierge is the only company to offer simple yet powerful technology like messaging workflow, analytics, integrations, and automations.