mSerwis

Registration and management of service requests for the entire company

mSerwis - application for servicing service requests

mSerwis is a supplement to the SIMPLE.ERP system with registration and monitoring functions for various types of service requests (breakdowns, faults, inspections, overhauls, calibrations, etc.). Designed for both end users and employees of technical departments.

Its scope covers the service of all types of equipment, devices, means of transport, buildings or premises as well as IT infrastructure. The availability of objects depends on the scope of implementation and user's permissions.

The main functions of the application:

• registration of service requests in various categories

• searching the device catalog by name and EAN code.

• the ability to determine the number of calls assigned to a given device, and to verify and review applications

• attaching photos on recorded incidents

• exchange of incident information via an internal messenger

• the ability to identify the component (device, object) using a bar code

• information on the status of the notification and the planned date of completion of the notification service

• access to the list of current reports assigned to the service technician (stored in the ERP system database) with the possibility of filtering by type (failures, damage, inspections), status (eg open, paused, rejected, closed).

• displaying details of the selected application: type of application, date of filing, applicant, name of the device, and description field

• access to the history of information exchange in the form of a message, with the option of adding a new message

• possibility of entering a new application (notification list), by selecting the type, entering notes, determining the device by scanning the code from the label on the device using a camera with a flash

For correct cooperation of the application with the SIMPLE.ERP system, it is required to purchase the appropriate license.