My Southern Cross

Policy benefits, prior approvals, faster claiming, member offers and CareHQ

Designed for members – it’s super-fast, easy and secure. 

Use the My Southern Cross app to check your benefits and balances, request prior approval and submit online claims faster. You can also get access to online GP consults with CareHQ.

App features: 

• Manage your health insurance policy on the go 

• Check your benefits balances and see your cover 

• Make claims* and request prior approval** for upcoming treatment  

• View your policy documents and communications

• Access online GP consultations through CareHQ, 7am-7am, 7 days a week

• Update your contact details 

• Check what you pay for your cover*

• View and redeem member offers.

*Policyholders only 

** Prior approvals not available for members on the HealthEssentials plan. 

To use the My Southern Cross app you need to be a Southern Cross Health Insurance member and be registered for My Southern Cross. By claiming through the app you agree to receive communications online in My Southern Cross. 

By installing the My Southern Cross app, you confirm to have read, understood and agreed to our Mobile App Terms of Use https://www.southerncross.co.nz/society/mobile-app-terms-of-use and our Privacy Statement https://www.southerncross.co.nz/society/mobile-app-privacy-statement. In particular, you agree and understand that your eligibility for any benefits you view and claims you make using the app are subject to your current policy terms and conditions.