myRTCpara

Book, confirm, cancel, and view real-time ETA for RTC Paratransit trips.

This app will allow eligible RTC ADA Paratransit customers the ability to schedule, confirm, cancel, and view real-time estimated time of arrival for scheduled trips.

Enrollment

First-time users will need to enroll in the system to begin using the app. To enroll you will need to provide your RTC Paratransit ID #, date of birth, and email address (only one client can have the same email address on file). Once you submit, you will need to activate by clicking the link in the email from [email protected] sent to the email address provided.

Login

In order to log in, you will enter your client ID and password (created at the time of enrollment). If you happen to forget your password, please click on the “forgot your password” link under enrollment, and it will send you an email to recover your password.

Menu top left (three lines)

To book a new trip, you will need to enter a pick-up address, including unit (apt) # and telephone number of location; your destination address, including unit (apt) # and telephone number of location; and the date of the trip and the time you would like to be picked up or dropped off. Additional information will be requested, including if you need to bring mobility aids and if you would like to add any additional passengers on the trip. On the final screen, please verify the details of your trip request and confirm booking. You have now successfully booked your trip. Please follow the same procedures for any additional trips.

Trips- This will show all of your scheduled trips, and you may click on the trip to display the details, including a map with the location of your pickup and destination. You will be able to click “repeat trip” if you would like to schedule the same trip for another date or cancel trip.

Trip History- This will display any past trips you took with RTC Paratransit service. Simply enter the date parameters by selecting the “to and from” dates you wish to search and click “fetch trips.”

Subscriptions- This will display any recurring trips that have been placed without having to schedule each time. For information on subscriptions, please contact RTC Customer Care at 702-228-4800.

My Profile- This will display your client-specific information and allow you to change your password, if needed.

Announcements- This will display a tutorial video on how to use myRTCpara and any other important notifications, as needed.

Help- This will display definitions of terms used for this application.

General Info- This will take you to the RTC ADA Paratransit webpage for information about the service.

Feedback- This will take you to the RTC online comment form to submit comments about the service or app.