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OneAgent is Collab’s agent application for the OneContact contact centre.
OneAgent is Collab’s agent application for the OneContact contact centre available on a mobile device. With the OneAgent, agents are able to pick up calls that were directed from the IVR, transfer/conference them, sign in to multiple services or instances and even use it to insert data in the Agent Script! With OneAgent you can handle various types of inbound/outbound interactions such as voice, mail, social media and IM.What's New in the Latest Version 3.7.0
Last updated on Mar 19, 2020
Fixed minor bugs.
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OneAgent 3.7
3.7.0 by COLLAB
Mar 19, 2020