Remote Support

About this app

Service in mechanical and plant engineering is a decisive factor for differentiation from the competition. Remote support is an essential process in which great potential remains untapped. RISE helps you to optimize this process from day one and reduce your service costs, increase your sales potential, utilize the generated knowledge and enable detailed analyses of your service assignments.

Lengthy telephone calls, numerous e-mails, messages on various private messengers - with RISE you can map your complete support process on one platform. Structured in cases, secure and traceable for all parties involved, RISE is immediately operational on all end devices, such as PC, Tablet, Smartphone or Smartglasses.

It combines the unstructured communication channels used today on a single platform and enables effective remote support for service staff. RISE thus ensures transparency, documentation and experience transfer within service cases and also serves as a knowledge database. The generated case data are also the basis for future, data-based offers.

With RISE, you start into the digital future of your service.

The most important functions at a glance

Structured work in cases

The joint work of employees and customers is structured in cases.

Flexible extension of participants

Employees and customers can easily be added to cases at any time.

Transparent cases

The chronological message history allows all participants to fully understand the case.

Sharing screen contents

Share your entire screen or individual application windows to deliver external content.

Targeted data exchange

Each participant can contribute and collaborate on photos, videos, recordings and documents.

Interactive video conferencing

Start interactive video conferencing and use various pointer tools to mark, comment and guide.

Live image editing

Create and edit images live within videoconferences.