Trellix Enterprise Support

This App helps Enterprise customers manage their Trellix Support SRs

The Trellix Enterprise Support app is intended for current Trellix Business and Enterprise customers who are using the ServicePortal to create and manage Service Requests with Trellix Technical Support.

Trellix business and enterprise customers can use this app to get real-time status updates to their Service Requests as they are updated by our Support staff.

You can also use this app to provide quick updates to your open Service Requests, allowing Trellix Technical Support Engineers to focus on troubleshooting and resolving your issues without delays.

Trellix Customers can login to this app using the same login credentials they use with the Trellix ServicePortal.

Currently compatible with the following versions of Android: 7, 8, 9 and 10

This app supports English only and has not yet been localized to support any other languages.

To register yourself or to create new Service Requests, please use the ServicePortal. Your Trellix grant number is required during registration.

If you don’t remember your password for the ServicePortal, please use the “Forgot Password” link.

ServicePortal: https://supportm.trellix.com/