U+원격지원

A professional counselor will support you with "U + remote support." Please install it on request.

This service is an app that customers who receive remote consultation install. Users who receive consultation support can install and use it for free.

If you would like to support your company's customers through "U+ Remote Support", you can refer to the website (http://support.uplus.co.kr) and sign up to use it.

The U+ remote support service is a service that provides a solution so that if a customer encounters a problem while using the service, a professional counselor from the service provider can remotely access the customer's PC or mobile device to resolve the issue.

[More features available at up to 30% cheaper]

- You can use it up to 30% cheaper than other companies’ services with various discount benefits such as U+ corporate product combination discount, contract discount, and advance payment discount.

- One counselor can provide remote support to 10 customers at the same time, and files needed for consultation can be transmitted without size limitations.

[Benefit]

- Reduce time and cost

. Tasks that used to take an average of 15 minutes or more for phone consultations and over an hour for in-person consultations can be reduced to about 3 minutes.

- Increased work efficiency

. You can consult while looking at the customer's screen directly, so you can identify the cause more accurately and quickly.

. You can share your screen with other professional counselors so we can find solutions together.

- Increased satisfaction

. We can respond in real time, reducing the time customers have to wait.

. You can more accurately identify customer needs and respond flexibly.

[Notice]

Jelly Bean (Android 4.2 ~ Android 4.3) In order to share the screen of an Android device on a Samsung device, device administrator registration is required, and 'android.permission.BIND_DEVICE_ADMIN' permission is required. When the app is terminated, the device manager is automatically released.

[App required access rights]

- alarm

A notification is displayed during remote support.

- Files and media (photos, videos, audio)

Use the file transfer feature during remote support.

- Display above other apps

Use the drawing feature during remote assistance.

- phone call

This is required for the agent to verify your phone number.