AmiVoice SF-Recorder

This is a client recording application for using the conversation analysis solution "AmiVoiceR SF-CMS".

This is a client recording application for using the conversation analysis solution "AmiVoiceR SF-CMS".

"AmiVoice R SF-CMS" utilizes AI voice recognition to convert the conversation between employees and customers at the counters such as customer service, business negotiations, and face-to-face sales into full-text text. Voices and characters are linked and saved in chronological order, making it possible to check the flow of conversation at a glance. It can be used for compliance check, confirmation of trail records, data analysis, education, etc.

In addition, it automatically monitors conversations by quantitative evaluation of NG words, GOOD words, speech speed, speech fog, etc., and supports improvement of response quality.

■ Expected effects

・ Visualization of customer support by recording and managing conversations

・ Save conversations such as contract procedures as trail records

・ Efficient response recording and business report creation by voice recognition

・ Accumulate all raw voices such as customer opinions and requests. Data can be utilized by analyzing