ExaRemote

Empowering agents to provide excellent customer service remotely!

ExaRemote is a powerful tool that allows remote work for you and your agents. All you need is a SMART PHONE and you’re all set!

Use ExaRemote to manage customer queries, analyze your website data, delegate tasks and connect with customers in real time - all on the go.

- Experience Optimization

- Save time and money

- Simple and efficient

- Calls and Requests Analytics

- Remote Work

- Go mobile

Key features

ExaRemote streamlines team efficiency, connects calls and chats made through Workdesk, and provides valuable, actionable analytics.

- Intercompany organization and communication

- Workdesk - Technology stack of customer support

- Analytics about your website visitors

We provide all the tools your customer support agents need.

· Calls and chat history

· Calls and user analytics

· Browser, location and system information

· Ticketing system

How does it work?

· No more pressure and waiting for coffee breaks!

· Answer calls made through ExaWeb using only your SMART PHONE.

· Your agents can work remotely wherever they choose, and your customers are supported 24/7.

· Access Analytics, Workdesk and intercompany communication- all in one app!

· Monitor and manage your visitors and team with real time updates

· Delegate unresolved customer requests