Contact Center For Dummies

Comprendere il business del call center, impiegando tecnologia, capacità di gestione

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call center software

A book, powerful, and great inspiring memoir and Understand the business of running a call center, employing technology, management skills, and well-trained agents to maximize company revenue and achieve the call center’s business goals.

chapter 1 Primary call center, Components of the Call Center Business Model

Thinking about software contact center

and creating a business model, Such a model gives you a great place to start because it’s critical for the successful operation of your call center, helping you clearly identify your mission contact center software, your business goals, and the performance drivers you need to focus on to achieve these goals.

Here are the primary components of the call center business model

chapter 2 Mission:

Identifies how the call center supports the company’s goals and strategy

Determines what the call center software's company needs from the call center in the long term

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