SCRSOFT Issue Tracking System

Un approccio sistematico al monitoraggio dei problemi dei clienti dei prodotti SCRQMS

SCR-CCM has customised workflows defined and helps in facilitating collaboration between departments while providing a Dashboard of individual cases for efficient decision making and prompt corrective and preventive action (CAPA).

Tracking customer issue and complaints management process in real-time.

It provides complete visibility into the customer issues and complaints life cycle with comprehensive aggregate reporting as well as individual case status tracking.

Provides statistics and data by a variety of parameters such as by status, category, priority and action type.

It allows systematic decision-making and timely communication to all affected customers as well as internal groups.